Privacy Policy
How we collect, use, store and protect your personal information.
1. Introduction
Green2Gro Vertical Systems (Pty) Ltd, trading as Green2Gro, respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA").
This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or interact with us.
2. Information We Collect
We may collect the following personal information:
- Name and surname
- Email address
- Telephone number
- Farm name / company name
- Location / region
- Herd or flock size and type
- Any other information you voluntarily provide via contact forms, email, WhatsApp or telephone
We do not intentionally collect sensitive personal information unless you voluntarily provide it.
3. How We Collect Information
We collect information when you:
- Complete a contact or enquiry form on the website
- Contact us by email, telephone or WhatsApp
- Request a proposal or further information
4. Purpose of Processing
We process your personal information for the following purposes:
- Responding to your enquiries
- Preparing and sending proposals
- Communicating with you about our Fodder-as-a-Service offering
- Facilitating introductions to Centrafin where appropriate
- Improving our website and services
5. Legal Basis for Processing
We only process your personal information where at least one of the following applies:
- You have consented to the processing
- Processing is necessary to take steps towards, or perform, a contract with you (for example, preparing a feed proposal or facilitating a Centrafin funding application)
- Processing is necessary to comply with a legal obligation
- Processing is necessary for our legitimate business interests, provided this does not unreasonably affect your privacy
6. Sharing of Information
We do not sell your personal information. We may share it with:
- Centrafin, our approved funding partner, where you are pursuing a funded installation and this requires an affordability or credit assessment
- Service providers who support our operations, such as website hosting, email and communication tools, strictly for the purposes set out in this policy
- Regulators, law enforcement or other third parties where we are legally required or permitted to do so
Any third party we share information with is required to keep it confidential and secure, and to use it only for the purpose it was shared for.
7. Cross-Border Transfer of Information
Some of the service providers we use to operate this website and communicate with you, such as hosting, email and analytics providers, may store or process information outside South Africa. Where this occurs, we take reasonable steps to ensure your information receives a level of protection consistent with POPIA.
8. Data Retention
We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including responding to your enquiry, preparing or administering a proposal, or complying with legal, accounting or reporting requirements. Where we no longer need your information for these purposes, we securely delete or de-identify it.
9. Security of Your Information
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, disclosure, alteration or destruction. No method of transmission or storage is completely secure, and while we work to protect your information, we cannot guarantee absolute security.
10. Cookies and Website Analytics
Our website uses Google Analytics to understand how visitors use the site. This may place cookies or similar technologies on your device that collect information such as pages visited and general location. You can disable cookies through your browser settings, though this may affect some website functionality.
11. Direct Marketing
We will only send you direct marketing communications, such as newsletters or promotional messages, with your consent or as otherwise permitted under POPIA. You may opt out of marketing communications at any time by contacting us using the details below.
12. Children's Information
Our website and services are intended for farm owners, operators and businesses. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
13. Your Rights
Under POPIA, you have the right to:
- Be informed that we hold personal information about you
- Access the personal information we hold about you
- Request correction or updating of your personal information
- Request the deletion or destruction of your personal information, subject to any legal or contractual retention requirements
- Object to the processing of your personal information
- Withdraw consent, where processing is based on consent, without affecting processing carried out before the withdrawal
- Lodge a complaint with the Information Regulator (South Africa) if you believe we have processed your personal information unlawfully
To exercise any of these rights, please contact us using the details in Section 15 below.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The effective date at the top of this page will indicate when it was last revised. We encourage you to review this page periodically.
15. Contact Us
If you have any questions about this Privacy Policy, or wish to exercise any of your rights under POPIA, please contact our Information Officer:
Green2Gro Vertical Systems (Pty) Ltd, trading as Green2Gro
Office: 2 Fortune Street, D'Grande Vredenburg Estate, Brug Street, Paarl, Western Cape
Postal: PostNet Suite 76, Private Bag X19, Franschhoek, 7690
Email: nick@green2gro.co.za
Phone: 082 853 8630
16. The Information Regulator
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator of South Africa:
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
P.O. Box 31533, Braamfontein, Johannesburg, 2017
Complaints email: complaints.IR@justice.gov.za
General enquiries: inforeg@justice.gov.za
Website: www.justice.gov.za/inforeg
